Veteran Mindfulness Australia Pty Ltd
- About these terms
These terms apply to smart watches (Program Tool) provided to clients of the Veteran Mindfulness Australia Designated Program (Program) by Veteran Mindfulness Australia Pty Ltd (we, us).
- Part of your treatment plan
(a) A Program Tool is a clinical support tool provided as part of your individual treatment plan. It is not a gift, prize, reward or offer.
(b) A Program Tool is only provided where your treating practitioner assesses that it is clinically appropriate to support your mental health goals (for example, tracking activity and sleep patterns), and records it in your treatment plan.
(c) You cannot request or claim a Program Tool as an entitlement. Whether one is provided is a matter for your practitioner’s clinical judgement.
(d) Program Tools are provided at our cost. They are not charged to you or claimed from DVA.
- Who can receive a Program Tool
You must:
(a) be an Australian Defence Force veteran aged 18 or over;
(b) hold a valid DVA Gold Card, or a White Card with Non-Liability Health Care activated;
(c) be an active client of the Program;
(d) have a current treatment plan that includes the Program Tool;
(e) have a confirmed upcoming appointment; and
(f) have a compatible smartphone to set up and use the smart watch.
- Supply
(a) Your practitioner may provide one smart watch per client while you are in the Program.
(b) Program Tools are not provided retrospectively.
(c) We will not replace a smart watch that is lost, stolen or damaged, except under the manufacturer’s warranty.
(d) We may supply a different make or model of similar function. If a Program Tool is unavailable, your practitioner may recommend a suitable alternative.
- Personal use only
A Program Tool is for your personal use under your treatment plan. It cannot be transferred, exchanged, resold or redeemed for cash.
- Delivery
We aim to dispatch within 14 business days after your practitioner records the Program Tool in your treatment plan. Delivery is to Australian addresses only, at no cost to you.
- Use and safety
(a) Use the smart watch in line with the manufacturer’s instructions and as discussed with your practitioner.
(b) The smart watch is a general wellbeing device. It does not diagnose, treat or monitor any medical condition, and it is not a substitute for advice from your practitioner or GP.
(c) Do not rely on the smart watch in an emergency. In an emergency, call 000.
- Warranty and support
(a) The smart watch is covered by the manufacturer’s warranty. We will refer warranty claims and technical questions to the manufacturer or supplier.
(b) Nothing in these terms excludes your rights under the Australian Consumer Law.
- Your data
(a) Data recorded by the smart watch is collected and held by the manufacturer under its own terms and privacy policy, which you accept when you set up the device.
(b) We do not access data from your smart watch. You may choose to share information about your activity and sleep with your practitioner, and anything you share will be recorded in your clinical file.
- Misuse
We may refuse, cancel or recover a Program Tool if we suspect fraud, misuse or a breach of these terms.
- Changes
We may change these terms, or stop providing Program Tools, at any time by updating this page. If a Program Tool is no longer available, your treatment plan will be reviewed.
- Liability
To the extent permitted by law, our liability for a Program Tool is limited to its retail value, and we exclude indirect loss. Nothing in these terms excludes your rights under the Australian Consumer Law.
- Personal information
We use your personal information to assess clinical suitability, record the Program Tool in your clinical file and deliver it. We handle it in accordance with our Privacy Policy.
- Governing law and contact
These terms are governed by the laws of Queensland.
Veteran Mindfulness Australia Pty Ltd, 32 Wright Place, Algester QLD 4115
Phone 1300 061 794 | Email [email protected]