Veteran Mindfulness Australia Pty Ltd
1. About these terms
These terms apply to adhesive nose strips (Program Tool) provided to clients of the Veteran Mindfulness Australia Designated Program (Program) by Body and Mind Online Pty Ltd 638 127 474 (‘we’, ‘us’ and ‘our’).
2. Part of your treatment plan
(a) A Program Tool is a clinical support tool provided as part of your individual treatment plan. It is not a gift, prize, reward or offer.
(b) A Program Tool is only provided where your treating practitioner assesses that it is clinically appropriate to support your mental health goals (for example, sleep), and records it in your treatment plan.
(c) You cannot request or claim a Program Tool as an entitlement. Whether one is provided is a matter for your practitioner’s clinical judgement.
(d) Program Tools are provided at our cost. They are not charged to you or claimed from DVA.
3. Who can receive a Program Tool
You must:
(a) be an Australian Defence Force veteran aged 18 or over;
(b) hold a valid DVA Gold Card, or a White Card with Non-Liability Health Care activated;
(c) be an active client of the Program;
(d) have a current treatment plan that includes the Program Tool; and
(e) have a confirmed upcoming appointment.
4. Supply
(a) Your practitioner may provide one pack of 30 nose strips per review cycle, and no more than once every 6 weeks.
(b) Further packs are only provided if your practitioner confirms at review that the Program Tool is still appropriate.
(c) Program Tools are not provided retrospectively.
(d) If a Program Tool is unavailable, your practitioner may recommend a suitable alternative.
5. Personal use only
A Program Tool is for your personal use under your treatment plan. It cannot be transferred, exchanged, resold or redeemed for cash.
6. Delivery
We aim to dispatch within 14 business days after your practitioner records the Program Tool in your treatment plan. Delivery is to Australian addresses only, at no cost to you.
7. Use and safety
(a) Use the Program Tool as directed on the packaging and by your practitioner.
(b) Stop using it if you experience irritation. Talk to your GP if you have sensitive skin or allergies.
8. Misuse
We may refuse, cancel or recover a Program Tool if we suspect fraud, misuse or a breach of these terms.
9. Changes
We may change these terms, or stop providing Program Tools, at any time by updating this page. If a Program Tool is no longer available, your treatment plan will be reviewed.
10. Liability
To the extent permitted by law, our liability for a Program Tool is limited to its retail value, and we exclude indirect loss. Nothing in these terms excludes your rights under the Australian Consumer Law.
11. Personal information
We use your personal information to assess clinical suitability, record the Program Tool in your clinical file and deliver it. We handle it in accordance with our Privacy Policy.
12. Supplier
Nose strips are supplied by Greatest of All Tapes Pty Ltd. We may refer product-specific questions to the supplier.
13. Governing law and contact
These terms are governed by the laws of Queensland.
Body and Mind Online Pty Ltd
32 Wright Place
Algester QLD 4115
Phone: 1300 061 794
Email: [email protected]